SHIPPING INFORMATION

Where’s my order?

Your order goes through the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Shipment Confirmation and Delivery Status Notification.
 
1. Order Confirmation    2. Shipment Confirmation    3. Order Delivered
 

How long does it take to receive my order, and how much will it cost to ship?

 
  • Processing Time: All orders are processed within 5 – 7 business days.
  • Delivery Time: You will receive your order from 8 – 11 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
  • Order cutoff time: 10:00 PM – (GMT-08:00) Pacific Standard Time (Los Angeles). For orders processed after cutoff time, one day gets added to the delivery time estimate.
  • Shipping Cost:

+ Standard shipping: $6.99.

+ Fast Shipping: 7-10 business days after processing time

Warehouse Address: 1321 UPLAND DR. #18080, Houston, Texas, 77043 United States

Tracking

Once your order has left our warehouse you will receive a shipment confirmation email with a tracking number. Orders may ship in multiple packages. If you have your tracking number from the shipment confirmation email, you can enter it here to track your order.
 
At the moment, all  Shop’s products are typically shipped from one of our overseas facilities, so please allow up to 2-3 weeks to receive your purchase(s), though we’ve been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs take, which can vary from country to country.
 

RISK-FREE SHOPPING:

If for whatever reason your goods don’t arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
 

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

Return & Exchange Policy:

Currently there is NO return policy for change of mind or errors you made in your order. We only accept returns or exchanges for the item you purchased is defective within 15 days of the date of delivery. (Please check our Return & Exchange Policy).
 
If you have any questions about the delivery and shipment or your order, please contact us via support@helgihome.com