Helgihome is a brand selling collection of unique rugs, blankets, and shower curtains is designed to elevate your home, making it a true reflection of your individuality and taste. If you have questions that this page does not answer or any suggestions on articles, please let us know by contacting us via support@helgihome.com

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1. How i can order?

You can order easily on our website. Our store currency is in USD. Payment can be made via Visa, MasterCard, Discover, and American Express and they will be charged at USD rate.

To purchase an item on helgihome.com:

  1. Find an item you want to purchase on helgihome.com
  2. Choose the options you want for that item, if applicable.
  3. Click Add to cart.Take any of these optional steps:

– If you have one, apply the discount code in the “Apply Coupon” field.

– You can buy some more by clicking “Countinue Shopping” button.

– To remove an item you want, click ” X “ in Shopping Cart.

  1. Click “Proceed to checkout”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.
  2. Click choose your preferred payment method.

After the order is completed, you will receive an order summary to your email.

2. What currency is used on the site?

All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD.

3. How do I use discount codes?

Great! If you do receive a discount code from us, follow the steps to apply a coupon to a purchase.

  1. Select items to purchase, and add them to your Shopping cart.
  2. Type or paste the code in the “Apply Coupon” field.
  3. Click Apply.
4. What method payment do you accept?

At the moment, we only accept Visa, MasterCard, Discover, and American Express.

When you shop at helgihome.com, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.

helgihome.com has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.

5. Why was my credit card declined?

There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted.

Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card.

6. Do you accept wholesale orders?

We do! Please reach out to us at support@helgihome.com and we will be happy to assist you with your order.

7. Why must I make payment immediately at Checkout?

helgihome.com‘s ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checkout.

1. How do I find my size?

At helgihome, a common question focuses on the sizes of our products. We provide detailed sizing charts along with product descriptions in our store for each product. To find your size, compare your measurements to the measurements of each size of a product to find the best fit.

2. How much does shipping cost?

The standard shipping price is $6.99 – We offer free shipping for order over $150.

3. How long does it take to receive the merchandise?
  • Processing Time: All orders are processed within 5 – 7 business days.
  • Shipping Time: You will receive your order from 8 – 10 business days (depends on the destination) from the date that it is shipped out. If there will be a significant delay in shipment of your order, we will contact you via email.
  • Total Time You Receive Your Order  = Processing Time + Shipping Time =  13-17 days
1. How do I look up my order number?

If you aren’t able to find your order confirmation email with your order number, contact our Customer support team at support@helgihome.com, and let us know the email address you used to place the order so we can locate the order number for you.

2. Can I change my delivery address?

Contact Our Customer Support team as quickly as possible with your order number and your updated address. You may drop us an email to us at support@helgihome.com. Once the order is in the process to be shipped, we are not able to change the shipping address for you.

3. How do I cancel or change my order?

We are only able to change or cancel your order if your request is answered before your order is processed within 6 hours from the time that the order was placed. Be sure to include details about the changes you need making- your new address, size, design, etc.

4. Why didn't I get an order or shipping confirmation email?

Each time you order, you’ll receive an order confirmation email as soon as your order is placed.

If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add Helgihome to your safe list. If you haven’t received anything within 24h, contact our Customer support team with your name and email address used to place the order and we can confirm the order for you.

5. Why haven't I received my order yet?

We know you’re itching for your new goods to arrive! If your order hasn’t arrived by the time you think they should have, here are some steps you can take:

1. Check Your Order Status

If your order hasn’t arrived yet, you can start by checking your Order Status. The Track your order page will provide your order status.

2. Peek at the Tracking Details

If your order has shipped, you’ll have a tracking number for your shipment. You can check at Track your order

US Standard Shipping

If your Postal tracking number has not updated in several days, or if it shows the order as delivered and you haven’t received it, check with your local post office to see if they may be holding the order. Since some packages can be misdelivered it’s also a good idea to check outside your home or with neighbors. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. If these measures don’t work, call the carrier with the tracking number and request they confirm their tracking information is correct. Then a theft report must be filed with the US Postal Inspector so the loss can be researched.

3. Contact our Customer support Team

If you aren’t able to find more information about your shipment or are concerned it has gone missing in transit, contact us via support@helgihome.com and we’ll be able to help track down your shipment to ensure a speedy delivery.

6. Why would a package be returned?

If your package does not successfully deliver and is sent back to the courier warehouse, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

  • The shipping address does not exist
  • The shipping address is misspelled
  • The shipping address is missing information (i.e. apt/bldg/suite number)
  • The carrier is unable to safely deliver the package
  • The addressee has moved
  • The addressee has refused the package

To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Helgihome does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

7. My items are damaged or defective, what should I do?

If an item you receive appears to be significantly different from its description, please notify our Customer Support Team or simply reply to your order or delivery confirmation email. We will gladly send a free replacement!

8. Why does my order have separate shipments?

Products are shipped from different locations within our printing network across. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times.

1. What is your return policy?

Our return policy lasts 15 days of receiving the product for full refund or exchange. If 15 days have gone by since you received the package, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.

Return contact information: Please contact our Customer Service support@helgihome.com to get the return address before you make any decision. We will NOT take any responsibility for any return package without a confirmation letter or notice from us.

2. Which products can be returned?

To be eligible for a return, your item must be unused and in the same condition when you received it.

3. When will I get my refund?

The refund amount will be transferred to your bank account 3 – 5 days after the refund request is approved by helgihome.